Privacy Policy

1. Information We Collect

Depending on how you use GetSurePass.com, we may collect the following categories of data:

Account Data

Username, email address, password hash, phone number, referral ID, account type, institution name, and profile image.

Learning Data

Subjects viewed, exam sessions, question attempts, scores, answer selections, snapshots, and progress history.

Transaction Data

Wallet balance, funding records, payment references, subscription expiry details, transaction notes, and renewal activity.

Support and Institution Data

Contact form submissions, institution requests, sponsor details, seat counts, and onboarding notes.

2. How We Receive Information

Directly from you when you register, log in, fund your wallet, contact support, or submit institution information.
Automatically from your interaction with the platform, including session activity, exam attempts, and page usage.
From payment providers when a transaction is initiated, verified, completed, flagged, or reversed.
From sponsors, institutions, or parent users where they submit data in connection with your access.

3. How We Use Information

We use collected data to operate, improve, secure, and commercialize GetSurePass.com. Typical uses include:

creating and managing accounts, authenticating users, and protecting sessions;
delivering mock exams, subject materials, analytics, and performance insights;
processing payments, funding wallets, enabling subscriptions, and managing renewals;
administering referral, sponsorship, institution, and parent-linked features;
responding to support requests and sending account-related notices, alerts, or service emails;
detecting fraud, abuse, suspicious behavior, and platform misuse;
analyzing product usage, fixing bugs, and improving the user experience.

4. Payments and Third-Party Services

GetSurePass.com may rely on third-party service providers to run important parts of the platform. Based on the current implementation, this can include payment processors, cloud storage or media services, mail infrastructure, hosting providers, analytics or security tooling, and related technical vendors.

Payment data may be processed through payment partners for transaction authorization, verification, and reconciliation.
Images or uploaded media may be processed or stored by external cloud media infrastructure.
Operational emails may be sent through configured email service infrastructure.
We may receive confirmation, status, metadata, and reference data from these providers, even if we do not store full card details ourselves.

5. When We Share Data

We do not sell personal information as a standalone product. We may, however, disclose data where reasonably necessary to:

provide the service through vendors and technical service providers acting on our behalf;
complete payments, fight fraud, investigate misuse, or enforce platform rules;
share limited access with a parent, sponsor, school, or institution where your account is connected to that relationship;
comply with legal obligations, lawful requests, court orders, or regulatory processes;
protect the rights, safety, property, users, staff, or infrastructure of GetSurePass.com.

6. Retention

We retain information for as long as reasonably necessary to operate the service, maintain records, meet legal or accounting obligations, resolve disputes, prevent fraud, and enforce our agreements. Retention periods may differ based on the type of data involved.

We may keep limited backup, security, audit, or historical records for a longer period where justified by legitimate operational, legal, or security needs.

7. Security

We apply reasonable administrative, technical, and organizational measures designed to protect personal data from unauthorized access, misuse, loss, alteration, or disclosure. However, no online system can be guaranteed to be completely secure, and you use the service at your own risk.

You are also responsible for safeguarding your password, devices, and account access credentials.

8. Children and Student Users

GetSurePass.com is designed for education and exam-preparation use, including use by students. Where a user is under the age at which they can lawfully manage their own data rights under applicable law, we expect a parent, guardian, sponsor, or authorized institution representative to be involved as appropriate.

If you believe data has been submitted improperly for a minor, contact us and we will review the request.

9. Your Rights and Choices

Subject to applicable law, you may have rights to request access to, correction of, deletion of, restriction of, or objection to certain processing of your personal data. You may also request updates to inaccurate account information.

You can update some profile information directly through your account.
You may contact us through the official contact page for privacy-related requests.
We may request verification before acting on sensitive privacy requests.
We may decline requests where the law permits us to do so or where retention is necessary for security, compliance, fraud prevention, or contractual reasons.

10. International Processing

Your information may be processed or stored in countries other than your own where our vendors, infrastructure providers, or service partners operate. By using the platform, you acknowledge that such processing may occur, subject to safeguards we consider reasonable in the context of the services being provided.

11. Policy Updates

We may update this Privacy Policy from time to time to reflect legal, technical, operational, or product changes. The latest posted version on GetSurePass.com will apply from its effective date.

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